FAQ

WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after one business day. Email the customer service team at info@luxusjewlary.com if further assistance is required at any point.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information.

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold-ups. Please also reach out to our customer service team at info@luxusjewlary.com and we will provide you with an update.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Within the USA shipping can take about 5-25 days business days to arrive. Shipping internationally can take between 5 - 35 business days to arrive. Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 35 days before you inform our customer service team of a missing order.

DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?

Luxus Watches cannot be held responsible for any customs charges or delays made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Libre Watches is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard & American Express and PayPal.

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access luxuswatches.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

ARE YOUR WATCHES WATER RESISTANT?

Our watches have a water resistance of 3 ATM. Please avoid swimming with them or bathing with them, as water damage is not covered under warranty.